Warranty Policy

DAKA Official is committed to providing high-quality products and reliable customer support. This Limited Warranty Policy explains the warranty coverage, available remedies, exclusions, and claim process for eligible DAKA products.

1. Warranty Coverage

DAKA provides the following limited warranties from the original purchase date:

  • DAKA eRig Main Device: 1-Year Limited Warranty
  • Atomizer, Coil, or Heating Element: 30-Day Limited Warranty
  • Year 2 Loyalty Replacement Program: eligible customers may receive 50% off a replacement device.

This warranty applies only to eligible products purchased directly from dakaofficial.com or an authorized DAKA retailer. Valid proof of purchase is required.

Glass components, accessories, and consumable items are not covered unless they arrive damaged or defective and are reported within the timeframe stated in our Return & Refund Policy.

2. What This Warranty Covers

This warranty covers defects in materials or workmanship that occur under normal and proper use during the applicable warranty period.

Examples may include:

  • Failure of the main device to power on;
  • Charging or battery-related manufacturing defects;
  • Temperature-control or heating-system malfunctions; and
  • Atomizer failure caused by a confirmed manufacturing defect.

Warranty coverage will be determined after DAKA reviews and, when necessary, inspects the product.

3. Available Warranty Remedies

If DAKA confirms that a product has a covered defect, we may, at our discretion:

  • Repair the defective product;
  • Replace the defective product or component; or
  • Issue a refund if repair or replacement is not reasonably available.

Replacement products or components are covered for the remainder of the original warranty period or as otherwise required by applicable law.

4. What This Warranty Does Not Cover

This warranty does not cover:

  • Normal wear and tear, discoloration, scratches, or cosmetic damage;
  • Damage caused by misuse, abuse, negligence, or improper operation;
  • Damage caused by drops, impacts, fire, excessive heat, or water exposure;
  • Cracked, chipped, or broken glass components;
  • Damage caused by improper cleaning, maintenance, storage, or charging;
  • Damage caused by incompatible accessories, power adapters, or third-party components;
  • Damage caused by unauthorized modification or repair;
  • Damage occurring after an unauthorized repair, when that repair caused or contributed to the defect;
  • Consumable items and components that naturally wear out through normal use;
  • Products with removed, altered, or unreadable serial numbers;
  • Products purchased from an unauthorized seller;
  • Products without valid proof of purchase; or
  • Loss or theft.

An unauthorized repair or third-party component will not automatically void the entire warranty unless it caused or contributed to the claimed damage.

5. How to File a Warranty Claim

To request warranty service, email service@dakaofficial.com during the applicable warranty period and provide:

  • Your full name;
  • Order number;
  • Product name;
  • Product serial number, if applicable;
  • A detailed description of the issue;
  • Clear photos or a short video showing the problem; and
  • Valid proof of purchase.

DAKA may request additional information or troubleshooting before approving a return.

Do not send a product to DAKA without prior authorization. Unauthorized shipments may be refused or delayed.

6. Inspection and Approval

Submitting a warranty claim does not guarantee approval.

DAKA will review the information provided and may require the product to be returned for inspection. If the claim is approved, we will provide return instructions and explain the available remedy.

If inspection determines that the issue is not covered, we will notify you before taking further action.

7. Warranty Shipping

For approved warranty claims within the United States:

  • Customers are responsible for shipping the product to DAKA unless otherwise instructed.
  • DAKA will cover standard shipping for the repaired or replacement product back to the customer.

Customers should use a trackable shipping service. DAKA is not responsible for packages lost or damaged during return transit.

8. International Warranty Claims

Warranty service is available for eligible international orders.

International customers are responsible for all shipping costs, customs duties, taxes, and related fees associated with returning and receiving a repaired or replacement product, unless otherwise required by applicable law.

9. Limitation of Liability

To the fullest extent permitted by applicable law, DAKA’s responsibility under this Limited Warranty is limited to the repair, replacement, or refund of the covered product.

DAKA will not be liable for indirect, incidental, special, or consequential damages resulting from the use or inability to use the product.

Some jurisdictions do not allow certain limitations or exclusions, so these limitations may not apply to you.

10. Consumer Rights

This Limited Warranty gives you specific legal rights. You may also have other rights that vary by state, province, or country.

Nothing in this policy limits any consumer rights that cannot legally be excluded or restricted.

11. Contact Us

For warranty questions or assistance, contact:

Email: service@dakaofficial.com
Website: www.dakaofficial.com
Business Hours: Monday–Friday, 9:00 AM–6:00 PM Pacific Time