Return & Refund

Return & Refund Policy

1. Eligibility for Returns and Full Refunds

We accept returns for unused and unopened products within 14 days of the purchase date.

To qualify for a return, items must:

  • Be in brand-new condition

  • Include original packaging, manuals, and accessories

  • Show no signs of wear, use, or damage

  • Be accompanied by a valid proof of purchase (order number, purchase date, and price)

2. How to Request a Return

  1. Contact us at service@dakaofficial.com within 14 days of receiving your product.

  2. Once approved, we will provide the return instructions.

  3. Return shipping costs are the responsibility of the customer.

  4. Please ship the product back using a reliable courier (e.g., UPS, FedEx) with all original contents and documentation.

Return Address:
20848 CARREY RD
WALNUT, CA 91789
United States

3. Refund Process

  • Once we receive and inspect the returned item, we will process the refund within 10 business days.

  • The refund will be issued to the original payment method.

  • If necessary, we may deduct return shipping or restocking fees.

4. Non-Returnable Items

We do not accept returns for:

  • Used, damaged, or opened products

  • Items missing original packaging or accessories

  • Returns requested after the 14-day period

  • Products without proof of purchase

  • Items with damage caused by misuse, accidents, or modifications

5. Warranty Coverage (For Reference)

Some products are covered under limited warranty:

  • Main Device Unit: 1-year limited warranty covering manufacturing defects

  • Atomizers/Coils: 30-day limited warranty for factory defects

⚠️ Warranty does not cover consumables, glass parts, accidental damage, wear and tear, or improper use.

6. Customer Support

For questions regarding returns, refunds, or warranty claims, please contact:

📧 Email: service@dakaofficial.com
🕒 Business Hours: Monday–Friday, 9:00 AM – 6:00 PM (Local Time)

Note: This policy applies only to products purchased directly from dakaofficial.com. If your order was placed through another platform or retailer, please refer to their return policy.