Return & Refund
We want you to be satisfied with your purchase. Please review the following policy before requesting a return.
1. Return Eligibility
We accept returns of eligible products within 14 days of delivery.
To qualify for a return, the product must:
- Be unused, unopened, and in brand-new condition;
- Show no signs of use, wear, damage, or modification;
- Include all original packaging, manuals, accessories, and promotional items; and
- Be accompanied by valid proof of purchase from dakaofficial.com.
For hygiene and safety reasons, products that have been opened or used cannot be returned.
2. How to Request a Return
Before sending an item back, email service@dakaofficial.com within 14 days of delivery and provide:
- Your full name;
- Order number;
- Product you wish to return;
- Reason for the return; and
- Photos of the product and packaging, if requested.
If your return is approved, we will provide return authorization and shipping instructions.
Do not send products back without prior authorization. Unauthorized returns may be refused or delayed.
Approved returns should be sent to:
DAKA Returns
2821 Pomona Blvd
Pomona, CA 91768
United States
3. Return Shipping
Customers are responsible for return shipping costs unless the product arrived damaged, defective, or incorrect.
We strongly recommend using a trackable and insured shipping service. DAKA is not responsible for returned packages that are lost or damaged in transit.
Original shipping charges, expedited shipping fees, customs duties, and import taxes are non-refundable, except where required by law or when the return results from an error by DAKA.
4. Damaged, Defective, or Incorrect Products
Please inspect your order upon delivery.
If your product arrives damaged, defective, or incorrect, contact service@dakaofficial.com within 7 days of delivery. Include your order number and clear photos or videos showing the issue.
After reviewing your claim, we may offer a replacement, repair, or refund, depending on the circumstances and product availability.
5. Non-Returnable Products
Returns will not be accepted for:
- Opened or used products;
- Products showing wear, residue, damage, or signs of use;
- Products damaged through misuse, accidents, improper cleaning, or unauthorized modification;
- Products missing original packaging, accessories, manuals, or included components;
- Returns requested more than 14 days after delivery;
- Products purchased from third-party retailers or marketplaces;
- Gift cards, clearance items marked “Final Sale,” or promotional gifts; or
- Products returned without authorization or valid proof of purchase.
Your statutory consumer rights are not affected.
6. Refund Process
Once we receive your return, we will inspect it to confirm that it meets the eligibility requirements.
Approved refunds will be issued to the original payment method within 10 business days after inspection. Your bank or payment provider may require additional time to post the refund to your account.
If a returned product does not meet the requirements of this policy, the refund may be denied. We will contact you regarding the available options.
7. Exchanges
We do not currently offer direct exchanges.
If you would like a different product, color, or model, please return the eligible product for a refund and place a new order.
8. Warranty Claims
Warranty claims are handled separately from returns.
Eligible DAKA main devices include a 1-year limited warranty against manufacturing defects. Eligible atomizers and coils include a 30-day limited warranty against manufacturing defects.
The warranty does not cover consumables, glass components, accidental damage, misuse, normal wear and tear, improper cleaning, or unauthorized modifications.
Please review our complete Warranty Policy for coverage, exclusions, and claim instructions.
9. International Returns
International customers are responsible for return shipping costs, customs duties, taxes, and related fees unless the return results from an error by DAKA.
DAKA is not responsible for delays or charges imposed by customs authorities.
10. Contact Us
For return, refund, or warranty assistance, contact:
Email: service@dakaofficial.com
Business Hours: Monday–Friday, 9:00 AM–6:00 PM Pacific Time
This policy applies only to purchases made directly through dakaofficial.com. Purchases from another retailer or marketplace are subject to that seller’s policies.